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Journal of Management Education
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Use of A Student Ombudsperson to Enhance Communication in University Classes

Robert A. Herring, III

Winston-Salem State University

Jack L. Mendleson

Bethel College—Indiana

The article reviews the concept of an ombudsperson, shows how it can be adapted to classroom usage, and summarizes the authors’experiences over a 10-year period. The student ombudsperson (SO) is selected by classmates to enhance communication between the instructor and class. Using an SO helps produce the following: better upward communication, a psychologically safe classroom environment, another set of eyes and ears for the instructor, and an early warning system for identifying problems. The SO concept is compared with that of the workplace ombudsperson. Guidelines are provided for classroom usage of an SO.

Journal of Management Education, Vol. 23, No. 5, 574-583 (1999)
DOI: 10.1177/105256299902300507
Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati    What's this?