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Managing Intercultural Teams: the Eorganization Exercise

Loyola University Chicago

Anne H. Reilly

Loyola University Chicago

In today's global environment, intercultural teams may become the most effective teams in an organization when their diversity is managed as an asset. However, because of miscommunication and conflict, intercultural teams often become dysfunctional. This experiential group exercise demonstrates how cultural dimensions such as individualism and collectivism affect the performance of intercultural teams—in particular, globally dispersed virtual teams. Five cultural dimensions are applied in a hypothetical project team working in the fictional eOrganization. Using either group or role-play format, participants analyze the situation and propose solutions for this dysfunctional project team. Participants are encouraged to apply their personal experiences with intercultural teams, and the authors provide a set of best practices to supplement their recommendations.

Key Words: intercultural teams • cultural diversity • virtual teams • globally dispersed teams • experiential exercise

This version was published on February 1, 2008

Journal of Management Education, Vol. 32, No. 1, 118-137 (2008)
DOI: 10.1177/1052562906294988


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